Overview

Webchat is part of the Fastpath product. It provides a way for users to begin chatting with support agents using Fastpath.

Installation

Webchat is specially configured to work as both a server plugin and standard web application file that can be deployed into any application server (Tomcat, Resin, WebLogic, and so on). Using the application as a plugin is suitable for evaluation purposes.

In most cases, you will need to deploy the webchat application to a separate application server for a production deployment. To do so, copy the plugins/webchat.war file from your server installation to the webapps/ directory of your application server.

Start the server and go to a URL such as the following:

http://<hostname>:<port_number>/webchat

At the beginning of the setup process, follow the onscreen instructions.

Note: Be sure that the Webchat server name is the Openfire server name. You can find this name in the Openfire Admin Console at Server > Server Settings.

Next, you will need to set up a "chat now" button, or some equivalent, on your web page. Customers will be able to use this to request a chat session. Include the following HTML code on the web page where you want the Chat Now icon to appear — but substitute your website address for the placeholder address shown in bold, and the desired workgroup address for the placeholder workgroup address also shown in bold.

<!-- Insert this snippet where you would like the Chat button image to show up -->
<script language="JavaScript" type="text/javascript" 
        src="http://www.example.com/webchat/jivelive.jsp"> 
</script>
<script>
    showChatButton('your@workgroup.example.com');
</script> 
<!-- End of Fastpath Snippet -->