[#ENT-131] Fix "Agent never joined" issue with Webchat.

Openfire Enterprise

Fix "Agent never joined" issue with Webchat.

Created: 07/01/07 06:27 PM Updated: 10/10/07 08:54 AM

Component/s:

Fastpath

Affects Version/s:

3.3.0

Fix Version/s:

3.3.3

Time Tracking:

Not Specified

Support Plan Customer Issue:	No
Resolution Date:	07/23/07 04:53 PM
Acceptance Test - Add?:	No

Description

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Some users are reporting an issue where the webchat client will not join the room after an agent has. This needs to be resolved.

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Shane Rimmer - 09/21/07 11:53 AM

I still get this issue with 3.3.3. We are using the LDAP VCard adapter by Hannes Wüthrich, and it seems that may have a correlation from looking at the logs.

2007.09.21 12:20:30 [org.jivesoftware.openfire.ldap.LdapGroupProvider.getGroupNames(LdapGroupProvider.java:335)
] Could not find user in LDAP 8bdfca3b
2007.09.21 12:20:45 [org.jivesoftware.openfire.component.InternalComponentManager$2.error(InternalComponentManager.java:280)
]
java.lang.NullPointerException
at com.jivesoftware.openfire.fastpath.events.EmailTranscriptEvent.chatSupportFinished(EmailTranscriptEvent.java:93)
at com.jivesoftware.xmpp.workgroup.event.WorkgroupEventDispatcher.chatSupportFinished(WorkgroupEventDispatcher.java:201)
at com.jivesoftware.xmpp.workgroup.Workgroup.roomActivity(Workgroup.java:717)
at com.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:450)
at com.jivesoftware.xmpp.workgroup.WorkgroupManager.processPacket(WorkgroupManager.java:621)
at org.jivesoftware.openfire.component.InternalComponentManager$RoutableComponent.process(InternalComponentManager.java:490)
at org.jivesoftware.openfire.PresenceRouter.handle(PresenceRouter.java:139)
at org.jivesoftware.openfire.PresenceRouter.route(PresenceRouter.java:69)
at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:75)
at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:56)
at org.jivesoftware.openfire.muc.spi.MUCRoleImpl.send(MUCRoleImpl.java:248)
at org.jivesoftware.openfire.muc.spi.MUCRoomImpl.broadcastPresence(MUCRoomImpl.java:852)
at org.jivesoftware.openfire.muc.spi.MUCRoomImpl.leaveRoom(MUCRoomImpl.java:654)
at org.jivesoftware.openfire.muc.spi.MUCUserImpl.process(MUCUserImpl.java:480)
at org.jivesoftware.openfire.muc.spi.MUCUserImpl.process(MUCUserImpl.java:133)
at org.jivesoftware.openfire.muc.spi.MultiUserChatServerImpl.processPacket(MultiUserChatServerImpl.java:235)
at org.jivesoftware.openfire.muc.spi.MultiUserChatServerImpl.process(MultiUserChatServerImpl.java:216)
at org.jivesoftware.openfire.PresenceRouter.handle(PresenceRouter.java:139)
at org.jivesoftware.openfire.PresenceRouter.route(PresenceRouter.java:69)
at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:75)
at org.jivesoftware.openfire.net.StanzaHandler.processPresence(StanzaHandler.java:306)
at org.jivesoftware.openfire.net.ClientStanzaHandler.processPresence(ClientStanzaHandler.java:85)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:231)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:153)
at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandler.java:132)
at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:570)
at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)
at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)
at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)
at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimpleProtocolDecoderOutput.java:58)
at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecFilter.java:176)
at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)
at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)
at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)
at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:239)
at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:283)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

[ Show » ]

Shane Rimmer - 09/21/07 11:53 AM I still get this issue with 3.3.3. We are using the LDAP VCard adapter by Hannes Wüthrich, and it seems that may have a correlation from looking at the logs. 2007.09.21 12:20:30 [org.jivesoftware.openfire.ldap.LdapGroupProvider.getGroupNames(LdapGroupProvider.java:335) ] Could not find user in LDAP 8bdfca3b 2007.09.21 12:20:45 [org.jivesoftware.openfire.component.InternalComponentManager$2.error(InternalComponentManager.java:280) ] java.lang.NullPointerException at com.jivesoftware.openfire.fastpath.events.EmailTranscriptEvent.chatSupportFinished(EmailTranscriptEvent.java:93) at com.jivesoftware.xmpp.workgroup.event.WorkgroupEventDispatcher.chatSupportFinished(WorkgroupEventDispatcher.java:201) at com.jivesoftware.xmpp.workgroup.Workgroup.roomActivity(Workgroup.java:717) at com.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:450) at com.jivesoftware.xmpp.workgroup.WorkgroupManager.processPacket(WorkgroupManager.java:621) at org.jivesoftware.openfire.component.InternalComponentManager$RoutableComponent.process(InternalComponentManager.java:490) at org.jivesoftware.openfire.PresenceRouter.handle(PresenceRouter.java:139) at org.jivesoftware.openfire.PresenceRouter.route(PresenceRouter.java:69) at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:75) at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:56) at org.jivesoftware.openfire.muc.spi.MUCRoleImpl.send(MUCRoleImpl.java:248) at org.jivesoftware.openfire.muc.spi.MUCRoomImpl.broadcastPresence(MUCRoomImpl.java:852) at org.jivesoftware.openfire.muc.spi.MUCRoomImpl.leaveRoom(MUCRoomImpl.java:654) at org.jivesoftware.openfire.muc.spi.MUCUserImpl.process(MUCUserImpl.java:480) at org.jivesoftware.openfire.muc.spi.MUCUserImpl.process(MUCUserImpl.java:133) at org.jivesoftware.openfire.muc.spi.MultiUserChatServerImpl.processPacket(MultiUserChatServerImpl.java:235) at org.jivesoftware.openfire.muc.spi.MultiUserChatServerImpl.process(MultiUserChatServerImpl.java:216) at org.jivesoftware.openfire.PresenceRouter.handle(PresenceRouter.java:139) at org.jivesoftware.openfire.PresenceRouter.route(PresenceRouter.java:69) at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:75) at org.jivesoftware.openfire.net.StanzaHandler.processPresence(StanzaHandler.java:306) at org.jivesoftware.openfire.net.ClientStanzaHandler.processPresence(ClientStanzaHandler.java:85) at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:231) at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:153) at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandler.java:132) at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:570) at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299) at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53) at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648) at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimpleProtocolDecoderOutput.java:58) at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecFilter.java:176) at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299) at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53) at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648) at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:239) at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:283) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)

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Rob Alexander - 10/10/07 08:54 AM

I still get this issue with 3.3.3, and I am not using the VCard adapter.