I need some help with spark messanger and passwords

Spark Spark Support
1

I am having trouble getting Spark up and running no matter what I do it never accepts the password I have set for it?

2

Hi,

Do you have any error messages related to this issue? If you are running on windows, go to your user.home/spark /logs directory and paste in the text from error.log. (ex. c:
documents and settings
user
spark
logs)

Cheers,

Derek

3

No error messages it just says invalid password

Message was edited by: Nostradamus

4

i had this same problem. restarting wildfire service solved it

5

What do you mean restarting it

6

Hi,

is there another client which you can use to login?

Is it one server which fails or does all jabber servers deny login?

LG

7

Try to restart the wildfire service. I haven’‘t experience such problem regarding password. I didn’‘t have to restart wildfire just to change the user’'s passwords. or Try this

  • Open in IE - Wildfire Admin Console and login

  • Go to Server

  • Registration & Login

  • Click this : Enabled - Users can change their password.

  • Restart Wildfire Server Service

Do this one at a time:

See if you can change your password in wildfire admin console without restarting the server service and login your spark client .

And oh, by the way, you can also try to change the password in the local spark client…

Take care

8

I tried that it still did not work