Helpful information includes:
The Jive Software product, including the edition and version number.
The database name and version being used with the product, if any.
The Java version being used.
The application server that the product is deployed in, if any.
The operating system and version.
Additional details about the question or issue may include log statements, customizations to the Jive Software product, and any recent changes in the environment in which the software is deployed.