Up to Discussions in Openfire Support

This Question is Answered

1 "correct" answer available (10 pts) 2 "helpful" answers available (5 pts)
1,747 Views 3 Replies Last post: May 14, 2008 1:45 PM by Todd Getz RSS
Todd Getz KeyContributor
Todd Getz
3,300 posts since
Apr 2, 2007
Currently Being Moderated

May 13, 2008 7:41 PM

Fastpath:  How do I use it with Active Directory?

I use active directory for user authentication.  I am interested in using fastpath/sparkweb for customer support.  The problem is those users would not have an account in AD.  Is there a way to let them authenticate as unique users via sparkweb/fastpath?  I may need a bit of hand holding with this as these plugins are newly opensourced and documentation seems to be sparce.

Todd Getz KeyContributor
Todd Getz
3,300 posts since
Apr 2, 2007
Currently Being Moderated
May 14, 2008 12:15 PM in response to: Todd Getz
Re: Fastpath:  How do I use it with Active Directory?

 

I may be getting there.  How do I access the webchat webpage for fastpath?  The old enterprise plugin had a tools menu to link you to the webpage.  The opensource version does not have this menu.  I can not find the webchat webpage.  Do I need to install some other package as well?

 

 

Todd Getz KeyContributor
Todd Getz
3,300 posts since
Apr 2, 2007
Currently Being Moderated
May 14, 2008 12:57 PM in response to: Todd Getz
Re: Fastpath:  How do I use it with Active Directory?

 

I assumed I needed the webchat.war file to make this work.  I downloaded that file, installed, and configured it.  I now get this error:

 

 

 

 

 

 

 

 

List of available workgroups within Fastpath

 

 

Click on one of the following workgroups to join.

 

 

Unable to connect to server using the following settings:

Server: testbed.ad.mtstravel.com

Port: 5222

SSL Enabled: false

Test Connection\

Please change your server settings in the setup tool.

 

 

 

 

 

Yet when I test the connection it tests successful.

 

 

Todd Getz KeyContributor
Todd Getz
3,300 posts since
Apr 2, 2007
Currently Being Moderated
May 14, 2008 1:45 PM in response to: Todd Getz
Re: Fastpath:  How do I use it with Active Directory?

I got it!  What a PITA.  All I can say is make sure your server name is a FQDN, that the certificates match the FQDN, and that you have lots of time and patience.

More Like This

  • Retrieving data ...

Bookmarked By (0)