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4 Replies Last post: Jul 3, 2008 7:39 AM by Andy Brook  
greg Bronze 6 posts since
May 12, 2008
Currently Being Moderated

May 12, 2008 11:27 AM

Fastpath Error (GPL) We're unable to connect you to an agent. Please try back later

 

Just upgraded to 3.5.1  and getting this error, where the pop-up box comes in Spark, but then on the remote user getting the error: We're unable to connect you to an agent. Please try back later

 

 

 

 

I've deleted the rooms and re-made them still no luck, what am I doing wrong?

 

 

Andy Brook Bronze 30 posts since
Oct 29, 2007
Currently Being Moderated
Jul 2, 2008 2:13 PM in response to: greg
Re: Fastpath Error (GPL) We're unable to connect you to an agent. Please try back later

I have this exact problem, could you ellaborate - who cant be a global admin, and what context is that?

Todd Getz KeyContributor 1,921 posts since
Apr 2, 2007
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Jul 2, 2008 2:45 PM in response to: Andy Brook
Re: Fastpath Error (GPL) We're unable to connect you to an agent. Please try back later

In my testing on my production server it appears that if the user is listed in the openfire.xml as an admin of the server they cannot be in a fastpath group.  This does not hold true on my testbed server though.

Andy Brook Bronze 30 posts since
Oct 29, 2007
Currently Being Moderated
Jul 3, 2008 7:39 AM in response to: Todd Getz
Re: Fastpath Error (GPL) We're unable to connect you to an agent. Please try back later

 

Mm, yes indeed, as soon as I removed my ID from the console admin list I was able to connect, which is great progress.  I have further issues but will start a separate topic,

 

 

 

 

thanks,

 

 

andy

 

 

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