The current Usage Summary report has what I feel is a bug. The “Total length of all customer chat sessions” line will not show the length of customer chats for the time period selected, but rather for the life of the workgroup.
I updated the report so the line only shows the length of chats for the time period selected.
Attached are the two files I modified. I am not sure how to get these into the current SVN branch…
If you can’t figure out how to compile the changes into a new fastpath.jar then let me know and I can post that as well.
ChatHistoryUtils.java.zip (2852 Bytes)
usage-summary.jsp.zip (2716 Bytes)