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3 Replies Last post: May 14, 2008 3:45 PM by Todd Getz  
Todd Getz KeyContributor
Todd Getz
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Apr 2, 2007
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May 13, 2008 9:41 PM

Fastpath: How do I use it with Active Directory?

I use active directory for user authentication.  I am interested in using fastpath/sparkweb for customer support.  The problem is those users would not have an account in AD.  Is there a way to let them authenticate as unique users via sparkweb/fastpath?  I may need a bit of hand holding with this as these plugins are newly opensourced and documentation seems to be sparce.

Todd Getz KeyContributor
Todd Getz
2,181 posts since
Apr 2, 2007
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May 14, 2008 2:15 PM in response to: Todd Getz
Re: Fastpath: How do I use it with Active Directory?

 

I may be getting there.  How do I access the webchat webpage for fastpath?  The old enterprise plugin had a tools menu to link you to the webpage.  The opensource version does not have this menu.  I can not find the webchat webpage.  Do I need to install some other package as well?

 

 

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Todd Getz KeyContributor
Todd Getz
2,181 posts since
Apr 2, 2007
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May 14, 2008 2:57 PM in response to: Todd Getz
Re: Fastpath: How do I use it with Active Directory?

 

I assumed I needed the webchat.war file to make this work.  I downloaded that file, installed, and configured it.  I now get this error:

 

 

 

 

 

 

List of available workgroups within Fastpath

 

 

Click on one of the following workgroups to join.

 

 

Unable to connect to server using the following settings:

Server: testbed.ad.mtstravel.com

Port: 5222

SSL Enabled: false

Test Connection\

Please change your server settings in the setup tool.

 

 

 

 

Yet when I test the connection it tests successful.

 

 

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Todd Getz KeyContributor
Todd Getz
2,181 posts since
Apr 2, 2007
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May 14, 2008 3:45 PM in response to: Todd Getz
Re: Fastpath: How do I use it with Active Directory?

I got it!  What a PITA.  All I can say is make sure your server name is a FQDN, that the certificates match the FQDN, and that you have lots of time and patience.

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