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3 Replies Last post: Aug 2, 2007 12:15 PM by Ben Davis  
Derek DeMoro Jiver
Derek DeMoro
1,018 posts since
Jan 17, 2004
Currently Being Moderated

Jul 28, 2007 3:05 PM

What else does Fastpath need?

Hello All,

    It''s been a while since we''ve done new features within Fastpath, and I was wondering what Fastpath does not have at the moment that you feel is needed in future releases. Go to town with it

 

Cheers,

Derek

drthorne1 Bronze
drthorne1
17 posts since
Apr 26, 2007
Currently Being Moderated
Aug 2, 2007 8:11 AM in response to: Derek DeMoro
Re: What else does Fastpath need?

Hello ..

 

Right I have a few ideas and I hope they all make sense and realise that some of them might not be possible -

 

1.\ the ability to transfer files/screen shots between Users on Fast Path system

2.\ the ability for a queue in a workgroup to part of another workgroup without the need to recreate it.

3.\ possible remote control option

4.\ integrating the Status option in spark (away, available) to whether or not your are logged into the FastPath system

Greg Tangey Bronze
Greg Tangey
57 posts since
Apr 1, 2007
Currently Being Moderated
Aug 2, 2007 11:46 AM in response to: drthorne1
Re: What else does Fastpath need?

on what drthorne1 said...

1) YES YES YES! (if the client could screenshot then that''d be even better again)

4) Agreed

 

 

My ideas:

1) Ability to queue in multiple workgroups

2) Variables from the chat initiation form are passed through

3) Variables are available in canned responses/macros. $ $, etc.

4) Fix all the weird issues like theres lots of annoying ''sometimes'' bug that don''t happen often enough to pin point or report or users tell me about them a month later and can''t remember enough.

5) Confirmations to ending chat sessions when people are still in it

6) Option for text links instead of images

7) Find support in chat transcripts

8) Ability to sort the fastpath chat history

 

http://www.igniterealtime.org/forum/thread.jspa?messageID=146993

http://www.igniterealtime.org/forum/thread.jspa?messageID=147828

http://www.igniterealtime.org/forum/thread.jspa?messageID=150631

 

Fastpath was our entire reason for getting enterprise openfire, it''d be nice to see more headway on it, sometimes it seems like the great idea that doesn''t get much love :P

Ben Davis Bronze
Ben Davis
15 posts since
Feb 20, 2003
Currently Being Moderated
Aug 2, 2007 12:38 PM in response to: Derek DeMoro
Re: What else does Fastpath need?

1) Add search by Name to the pages where you add agents to workgroup queues.

    Our LDAP directory has thousands of names. The usernames are employee

    numbers so you can''t browse for a person''s real name. You already have this

    search capability in "Users/Groups->Advanced User Search".  Just put it inline

    with the workgroup creation procedure.

 

2) Multiple workgroup membership. Allow a fastpath client to be "logged in" to more than one workgroup.

Maybe this is a Spark client limitation?

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