Hello!

I assume I simply did not get part of the shared group thing. I am stuck, pls help!

• This is what I want to achieve!

I do have a sales/support team made out of tech A, tech B, tech C and they all belong to the group "tech-guys"

and

MANY external customers (=my dealers), who should auto join a "Customer Support" group via the registration plugin upon signup.

Now, the dealers should not see each other but they should the techies, i.e. members of tech-guys. Also Tech-guys should see all the dealers online at the moment.

• This is what I did:

I setup a customer-support group and activated shared roster with the third option enabled, namely show this group in the roster of "techs-guys" so the techies do see the customers.

In "tech-guys" I setup shared roster and included "customer-support"  so the available techies will be shown in the customer client.

• This is what happening******

Its going exactly the other way around...

1. WHY does every customer SEE the customer support group in his roster (=all the other customers!!! It is supposed to JOIN the group but not SEE it. I nowhere activated this feature, did I ????? )

If this is automatically done, why then can I choose to "how group in members roster" in the customer-support group definition (second option).

I do have all the sparks on my local machine and the server is 2.6.1. is there a need to restart the server after this kind of group management??

P.S. Yes, I know about the fastpath product, but I am not yet ready to go that route...

thanks in advance

Starry

Message was edited by: starry99

Hmm, could it be, that it is simply not possible to be member of a group and NOT see it in the own roster??? This seemas to be the case.....

Message was edited by: starry99