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Listener interface for those that wish to be notified of workgroup queue events.
Workgroup.addQueueListener(QueueListener)
Method Summary | |
void |
departedQueue()
The user departed the workgroup queue. |
void |
joinedQueue()
The user joined the workgroup queue. |
void |
queuePositionUpdated(int currentPosition)
The user's queue position has been updated to a new value. |
void |
queueWaitTimeUpdated(int secondsRemaining)
The user's estimated remaining wait time in the queue has been updated. |
Method Detail |
public void joinedQueue()
public void departedQueue()
public void queuePositionUpdated(int currentPosition)
currentPosition
- the user's current position in the queue.public void queueWaitTimeUpdated(int secondsRemaining)
secondsRemaining
- the estimated number of seconds remaining until the
the user is routed to the agent.
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