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Method Summary | |
void |
agentsUpdated(WorkgroupQueue queue,
Set agents)
The list of available agents servicing the queue was updated. |
void |
currentChatsUpdated(WorkgroupQueue queue,
int currentChats)
The current number of chats the agents are handling was updated. |
void |
maxChatsUpdated(WorkgroupQueue queue,
int maxChats)
The maximum number of chats the agents can handle was updated. |
Method Detail |
public void currentChatsUpdated(WorkgroupQueue queue, int currentChats)
queue
- the workgroup queue.currentChats
- the current number of chats the agents are handling.public void maxChatsUpdated(WorkgroupQueue queue, int maxChats)
queue
- the workgroup queue.maxChats
- the maximum number of chats the agents can handle.public void agentsUpdated(WorkgroupQueue queue, Set agents)
queue
- the workgroup queue.agents
- the available agents servicing the queue.
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